866-354-5522 Voice or TDD
The Little Bus with BIG Service
866-354-5522 Voice or TDD
The Little Bus with BIG Service
Little Kanawha Transit Authority service is accessible to persons with disabilities. Little Kanawha Transit Authority buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Buses have priority seating for persons with disabilities. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. Public information is available in alternative accessible formats upon request. To request information in alternative accessible formats, please call us at (866)354-5522 or email us at contact_us@littlekanawhabus.com.
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at (866) 354-5522 or email us at contact_us@littlekanawhabus.com. Please submit requests at least the day before the trip. Little Kanawha Transit Authority will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at (866) 354-5522 or contact_us@littlekanawhabus.com.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
You can call us, download and use our ADA complaint form, or request a copy of the form by writing or phoning Little Kanawha Transit Authority, P.O. Box 387, Grantsville, WV 26147, (866) 354-5522.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Please submit your complaint form to address listed below:
Joseph Curry
Little Kanawha Transit Authority
P.O. Box 387
Grantsville, WV 26147
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at (866) 354-5522 or email us at contact_us@littlekanawhabus.com.
Little Kanawha Transit Authority investigates complaints received no more than 180 days after the alleged incident. Little Kanawha Transit Authority will process complaints that are complete. Once a completed complaint is received, Little Kanawha Transit Authority will review it to determine if Little Kanawha Transit Authority has jurisdiction.
Little Kanawha Transit Authority will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, Little Kanawha Transit Authority may contact you. Unless a longer period is specified by Little Kanawha Transit Authority, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received Little Kanawha Transit Authority may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Little Kanawha Transit Authority will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with Little Kanawha Transit Authority’s determination, you may request reconsideration by submitting a request in writing to Little Kanawha Transit Authority’s Manager within seven (7) days after the date of Little Kanawha Transit Authority’s letter, stating with specificity the basis for the reconsideration. The Manager will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Manager will issue a determination letter to the complainant upon completion of the reconsideration review. Little Kanawha Transit Authority will retain all ADA complaint records for seven (7) years after the investigation.
We encourage that you file the complaint with us. However, you may file a complaint with the West Virginia Division of Public Transit or the Federal Transit Administration.
West Virginia Division of Public Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
(304) 558-0428
DOTPublicTransit@wv.gov
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
